Returns:

1. We accept returns for a full refund within 14 days of the purchase date.
2. Items must be in their original condition, unworn, and accompanied by the original packaging.
3. To initiate a return, please contact our customer service team to obtain a return authorization.
4. Customers are responsible for return shipping costs, except in cases of defective or damaged items.
5. Refunds will be processed to the original payment method once the returned item is received and inspected.

Exchanges:
1. Exchanges for a different size, color, or style are available within 14 days of the purchase date.
2. Items for exchange must be in their original condition, unworn, and with all packaging intact.
3. Contact our customer service team to arrange an exchange and obtain further instructions.
4. Exchanged items will be shipped out once the original item is returned and inspected.

Exceptions:
1. For hygiene reasons, earrings are not eligible for return or exchange unless deemed defective.
2. Customized or engraved items may not be eligible for return or exchange unless there is a manufacturing defect.

Additional Information:
1. Please ensure all returned items are securely packaged to prevent damage during transit.
2. It is recommended to use a trackable shipping service for return shipments.
3. For any questions or concerns regarding returns or exchanges, feel free to contact our customer service team for assistance.

Disclaimer:
This return and exchange policy is subject to change at the discretion of Poison Jewellery. Customers are advised to review the current policy on our website before making a purchase.
We aim to provide a seamless and satisfying shopping experience for all our customers. If you have any further inquiries or require assistance, please do not hesitate to reach out to our customer service team.
Thank you for choosing Poison Jewellery. Your satisfaction and confidence in our products are of utmost importance to us.

For an enquiry contact us at: info@poisonjewellery.com